Effective Date: May 10, 2018
ibVPN respects each individual’s right to personal privacy. The information provided by users is kept with utmost care, and would never be used in ways other than the ones permitted by them. The way we use the user data is described below.
1. INFORMATION WE COLLECT
a) Our Service
We collect personally identifiable information about you, but we keep that minimal only the name and the email address is required when you register for an account. If you choose to purchase a product from us our third-party payment processors will collect your payment information. When you use the ibVPN Service or if you visit our websites, we may receive certain information about you as described below. We do not send any promotional emails; however, we may send you service-related emails related to your account. If you no longer wish to receive these emails, you may opt out of them by cancelling your account.
(b) Cookies And Tracking Technologies
We also use Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking). Some or all of these tools may be used to track information about your behaviour on our website depending on your region.
(c) Information We Collect on Behalf of Third Parties
Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by our partners, affiliates, analytics or service providers. These technologies may be used in analyzing trends, administering the Sites, tracking your movements around the Sites and to gather demographic information about our userbase as a whole.
ibVPN does not collect or log any traffic or use of its Virtual Private Network service.
We cannot relate any specific activity with any specific user. If any legal notices are forwarded to our legal department we will comply with that notice. However, we cannot be compelled to hand over information which we do not have.
2. HOW WE USE YOUR INFORMATION
(a) We use the information that we collect to operate and maintain our Sites and the ibVPN Service and to respond to your questions and concerns. The legal basis is art. 6(1)(f) of the EU GDPR General Data Protection Regulation – processing is necessary for the purposes of the legitimate interests.
(b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter. The legal basis is art. 6(1)(a) of GDPR (the data subject has given consent to the processing).
3. HOW WE SHARE YOUR INFORMATION
(a) Personally Identifiable Information
ibVPN will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of ibVPN (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Sites or the ibVPN Service, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Sites or the ibVPN Service, copies may remain viewable in cached and archived pages of our Sites or the ibVPN Service, or if other users have copied or saved that information.
(b) Non-Personally Identifiable Information
We may share non-personally identifiable information (such as referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain ibVPN Services.
(c) Instances Where We Are Required To Share Your Information
ibVPN will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of ibVPN, our users or others.
We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your first name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
4. STORAGE AND PROCESSING
Your information collected through the ibVPN Service may be stored and processed on secure servers located in the United States and Europe. If you are located in the European Union or European Economic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.
5. HOW WE PROTECT YOUR INFORMATION
ibVPN is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to ibVPN or guarantee that your information on the ibVPN Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards.
When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at email@example.com. We use an outside help platform, and a credit card processing company to bill you if you purchase services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
6. ibVPN complies with the EU GDPR framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. ibVPN has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
7. COMPROMISE OF PERSONAL INFORMATION
In the event that personal information is compromised as a breach of security, ibVPN will promptly notify our customers in compliance with applicable law.
8. YOUR CHOICE ABOUT YOUR INFORMATION
For current ibVPN customers, you can review, correct, update or delete inaccuracies to the information about you that ibVPN keeps on file by logging into your account to update your password and billing information.
9. OUR RETENTION OF YOUR INFORMATION
(a) If you have an account with ibVPN, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
(b) If you are a visitor to the ibVPN Sites we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our Sites.
10. CHILDREN’S PRIVACY
Protecting the privacy of young children is especially important. For that reason, ibVPN does not knowingly collect or solicit personal information from anyone under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at firstname.lastname@example.org.
11. NOTIFICATION PROCEDURE
12. LINKS TO OTHER WEBSITES