News, news, news!
As you may already know, we are the guys who are always working really hard in order to provide an outstanding service.
From time to time, you may encounter temporary issues, but we always find solutions so your happiness can be restored.
Having this in mind, we thought that it was the right decision to bring something new to our Refund Policy.
At the moment, you are able to get a refund within our 15 days Money Back Guarantee Policy.
This means that if you are not completely satisfied and happy with the way our service works, you can request a full refund within the 15 days through our support ticket system.
We’re awesome, so we offer refunds after this period too…
There is a second type of refund – the one that is requested after the 15 Days Money Back Guarantee period. In this case, a refund can be processed if you encounter issues while trying to access our service (issues caused by our service, not by an external factor) and, depending on the problems you are facing, the refund can be total or partial. Also, in these particular situations, we reserve the right to process or not these requests.
Here’s what’s new with ibVPN’s Refund Policy…
For some technical issues, there are solutions that can be implemented really fast and easy.
So, let’s say that your favorite server is down for 12 hours and you don’t want to connect to another one and you end up requesting a refund because you can’t use the service as you would like to do it. In this case, a solution can be found in a matter of hours/days so, we reserve the right to grant the refund within 7 days.
To sum things up, if our technical team fails in providing a solution for a technical problem within 7 days, we will then process a full or partial refund.
Let’s not forget about the other goodies ibVPN provides!
We know how hard you work for each and every dollar so, knowing what you’re buying is really important. We really care about our customers’ satisfaction and we provide a 24 hours free trial for our newcomers.
Why is important to test a VPN service, before buying it?
VPNs come in handy whether we talk about privacy enhancement, censorship avoidance, anonymous file sharing or, simply, for online freedom.
However, a VPN will always have a lot of features behind the scenes, which you may not be initially aware of so, it is important to do a background check on any VPN service you are potentially going to sign-up to.
Are you ready to give us a try?
Do you need help?
Don’t forget, we are the most friendly and helpful support team ever. It’s not just a fact, it’s a reality. You can always check our customers’ reviews.
If you need help, we are more than happy to assist you. Contact us via our live chat on our website or by dropping us a line in a support ticket.
Safe browsing, folks!